We respect your privacy. Your data is never sold or shared.
We only use your email for updates & exclusive offers.

 

This Privacy Policy describes how Bouncy Nuts (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal data when you visit www.bouncynuts.com (the “Site”), use our services, make a purchase, or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another person whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, among other reasons, to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by law.

How We Collect and Use Your Personal Data

To provide the Services, we collect, as detailed below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, fulfill any applicable legal obligations, enforce the applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Data Do We Collect?

The type of personal data we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies you, relates to you, describes you, or can be associated with you. The sections below describe the categories and specific types of personal data we collect.

Information We Collect Directly from You

The information you submit directly to us through our Services may include:

• Contact Information – including your name, address, phone number, and email address.

• Order Information – including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account Information – including your username, password, security questions, and other information used for account security.

• Customer Support Information – including any information you include in your communications with us, such as when you send a message through the Services.

For some features of the Services, you may be required to provide certain information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage data may include information about how you access and use our Site and account, including device information, browser information, network connection information, your IP address, and other details about your interaction with the Services.

Information We Receive from Third Parties

Finally, we may receive information about you from third parties, including providers and service providers who collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.

• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you requested to fulfill our contract with you.

• When you visit our Site, open or click emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information we receive from third parties is handled according to this Privacy Policy. See also the section below, “Third-Party Websites and Links.”

How We Use Your Personal Data

• Providing Products and Services: We use your personal data to provide you with the Services and fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, organizing shipping, facilitating returns and exchanges, and other functions and features related to your account. We may also improve your shopping experience by allowing Shopify to sync your account with other Shopify services you may want to use. In this case, Shopify processes your data according to its Privacy Policy and Consumer Privacy Policy.

• Marketing and Advertising: We may use your personal data for marketing and advertising purposes, such as sending marketing and advertising messages via email, SMS, or mail, and showing you advertisements for products or services. This may include using your personal data to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products under Article 6(1)(f) of the GDPR.

• Security and Fraud Prevention: We use your personal data to detect, investigate, or take appropriate action regarding fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for the security of your account credentials. We strongly recommend not sharing your username, password, or other access credentials with third parties. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in securing our website for you and other customers under Article 6(1)(f) of the GDPR.

• Communication with You and Service Improvement: We use your personal data to provide customer support and improve our Services. This is in our legitimate interest to respond to you, offer effective services, and maintain our business relationship with you under Article 6(1)(f) of the GDPR.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with providing our shop through Shopify, visit https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including storing your actions and preferences), conduct analytics, and better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept cookies by default. However, you can adjust your browser settings to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may affect your user experience and prevent some Services, including certain features and general functionalities, from working correctly or becoming unavailable. Additionally, blocking cookies may not fully prevent us from sharing information with third parties, such as our advertising partners.

How We Share Personal Data

Under certain circumstances, we may share your personal data for the purposes of fulfilling our contract, for legitimate purposes, and for other reasons subject to this Privacy Policy. These circumstances may include:

• With providers or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

• With business and marketing partners to provide you with services and advertise to you. Our business and marketing partners use your data according to their own privacy policies.

• When you instruct us, request us, or otherwise give consent to share certain information with third parties, such as sending you products or through your use of social media widgets or login integrations, with your consent.

• With our affiliates or within our corporate group, in our legitimate interest to run a successful business.

• In connection with a business transaction such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal and sensitive personal data over users for the purposes outlined above in “How We Collect and Use Your Personal Data” and “How We Share Personal Data.”

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with us or under our control, you should review their privacy and security policies as well as other terms and conditions. We do not guarantee or take responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on these websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without any restriction regarding use by us or third parties. The inclusion of such links by us does not imply endorsement of the content of those platforms or their owners or operators, except as disclosed in the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has submitted their personal data to us, you may contact us using the contact information below and request that their data be deleted.

As of the time this Privacy Policy takes effect, we have no actual knowledge that we share or "sell" personal data from persons under the age of 16 (as defined by applicable law).

Data Security and Retention

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, the information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide the Services, fulfill legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below with respect to your personal data. However, these rights are not absolute and apply only in certain circumstances. In certain cases, we may reject your request as permitted by law.

• Right of Access/Information: You may have the right to request access to the personal data we have about you, including details on how we use and share your data.

• Right to Deletion: You may have the right to request the deletion of the personal data we have about you.

• Right to Correction: You may have the right to request correction of inaccurate personal data we hold about you.

• Right to Portability: You may have the right to obtain a copy of the personal data we store about you and, under certain circumstances and exceptions, request that this data be transferred to third parties.

• Right to Object to Sale, Sharing, or Targeted Advertising: You may have the right to instruct us not to "sell" or "share" your personal data or object to the processing of your personal data for purposes defined as “targeted advertising” under applicable privacy laws. Please note: If you visit our Site with the “Global Privacy Control” opt-out preference signal enabled, we will treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser you use to visit the Site.

• Restriction of Processing: You may have the right to request that we stop or restrict the processing of your personal data.

• Withdrawal of Consent: If we rely on your consent to process your personal data, you may have the right to withdraw that consent.

• Right to Appeal: If we deny your request, you may have the right to appeal our decision. You can do so by directly responding to our refusal.

Complaints

If you have complaints regarding how we process your personal data, please contact us using the contact information below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision by contacting us using the details below or filing your complaint with your local data protection authority. For the EEA, you can find a list of the relevant data protection authorities here.

International Users

Please note that we may transfer, store, and process your personal data outside the country where you live. Your personal data may also be processed by employees and external service providers and partners in these countries.

When we transfer your personal data to countries outside Europe, we rely on recognized transfer mechanisms such as the European Commission’s standard contractual clauses or equivalent agreements from the relevant UK authority, unless the transfer occurs to a country that has been deemed to provide an adequate level of protection.

Contact

If you have any questions regarding our privacy practices or this Privacy Policy or wish to exercise any rights you are entitled to, please call us or email us at hello@bouncynuts.com or contact us at Bouncy Nuts, Kottbusser Damm 2, Berlin, 10967, DE.

Under applicable data protection laws and unless explicitly stated otherwise, we are the data controller of your personal data.